Frequently Asked Questions
1. Can you provide a sample for testing?
Yes, we can provide samples. After a sample order is placed, it typically takes 5-10 days to be finished.
2. Can you produce beds according to our specific dimensions?
Absolutely. We offer OEM services and can manufacture the product according to your specific designs and requirements for each part.
3. What is the Minimum Order Quantity (MOQ) and payment terms?
Our MOQ is as low as one piece. We accept payment via T/T (30% deposit, 70% balance before shipment), Western Union, MoneyGram, and L/C.
4. How long is the warranty for this electric medical bed?
We provide a 5-year guarantee for the motor system and a 1-year warranty for other spare parts.
5. What is the estimated lead time for bulk orders?
The standard lead time is approximately 20-25 days after the receipt of the deposit.
6. How quickly do you respond to inquiries?
We strive to respond to all inquiries within 24 hours with a comprehensive solution.
Dgem Medical
