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Frequently Asked Questions
1. How long is the delivery time?
Normally around 15~30 days for accessories, and 35~45 days for beds after deposit and order confirmation.
2. What are the payment terms?
We accept TT (Telegraphic Transfer) and L/C (Letter of Credit).
3. Do you provide OEM and Logo services?
Yes, we provide full OEM services and can place your logo on our products.
4. Are you a manufacturer?
We are a manufacturer with more than 23 years of experience in this industry.
5. Do you have independent R&D capabilities?
Yes, we have strong R&D capabilities which allow us to customize production according to your specific requirements.
6. What is your warranty policy?
We offer a 2-year limited warranty for the motors and 1 year for the bed frame. Replacement parts or refunds are available for issues within the warranty period.